Frequently Asked Questions

We accept all major credit/debit cards, PayPal, and other secure payment methods available at checkout.

Orders can be changed or cancelled within 24 hours of placement. Please contact us immediately at our support email if you need to make changes.

Yes! A confirmation email will be sent to your registered email address as soon as your order is placed.

Standard delivery takes 7–15 business days depending on your location. Express options may be available at checkout.

Yes, we ship worldwide. Shipping times and costs vary by destination and will be calculated at checkout.

Once your order is shipped, you will receive a tracking number via email. Use it on our carrier's website to track your package.

We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in the same condition as received.

Contact our support team with your order number and reason for return. We will guide you through the process step by step.

Refunds are processed within 5–10 business days after we receive and inspect the returned item.

Many of our jewellery pieces are made from stainless steel or alloy materials. Product details are listed on each product page. If you have specific allergies, please check the material description before purchasing.

Keep jewellery away from water, perfume, and harsh chemicals. Store in a dry place. Wipe gently with a soft cloth after use to maintain shine.

Our bags are made from high-quality PU leather and other premium materials. Full material details are listed on each product page.

You can reach us via the Contact Us page. We aim to respond within 24–48 hours on business days.